FAQs

Shipping policy

Delivery destinations, lead times and arrangements for larger items.

01
Where do you ship to? UK, international delivery and larger items

Blue Almonds delivers throughout the UK and to selected international destinations.

Deliveries to countries within the European Union are currently suspended while we review and implement the requirements relating to the EU’s Extended Producer Responsibility (EPR) regulations .

For destinations currently available, your shipping cost is calculated at checkout based on the total weight of your order and the delivery destination.

Large furniture and oversized items may require a separate delivery quotation. Where this applies, we will contact you before dispatch to confirm the available delivery options and any additional charge.

For full delivery information, please see our Delivery & Returns page.
02
How long will my order take? Stock availability, lead times and personalised items

At Blue Almonds we carry a mixture of in stock items and products which are ordered specially for you.

Where an item is not currently in stock, the product page will give an indication of the expected delivery lead time.

We also offer many personalised and bespoke items, which naturally require a little additional time to prepare.

Please refer to the delivery information on the individual product page for the most relevant estimate.

Returns & exchanges

Returns, cancellations, refunds and exchanges.

01
What is your returns policy? Returns, cancellations, refunds and exchanges

You can find full information about cancellations, returns, refunds and exchanges in the Returns section of our Delivery & Returns page.

This includes information about online and distance purchases, the condition of returned goods, special orders, personalised items, return shipping and faulty or incorrect items.

Customer Service

Help with products, personalisation and shopping from home.

01
I have seen an item on your Instagram that isn't on your website. How do I order it? Products, bespoke orders and personalisation

We sometimes feature pieces on our social media channels before they have been added to the website, as well as bespoke or special order items.

If you would like help finding a product, arranging personalisation or ordering something you cannot see online, please call us on 020 7584 8038 or email info@bluealmonds.co.uk.

We can also arrange a video shopping appointment if you would like to browse the boutique remotely and speak to a member of the team.

02
I cannot get to your store in person. Can I arrange a video call? Personal video shopping from our London boutique

Yes. We are very happy to arrange a video shopping appointment so that you can browse the boutique, ask questions and place an order with a member of our team.

Simply call us on 020 7584 8038 or email info@bluealmonds.co.uk to arrange a convenient date and time.

We can then arrange delivery to destinations where shipping is currently available.