Terms of service

Blue Almonds Terms & Conditions

Customer Orders

By placing an order with Blue Almonds Ltd you will be understood to have read, understood and agreed to these Terms and Conditions. If you are unhappy with any aspect of these terms, then you should contact us before placing an order with us either by telephone on 020 7584 8038, by email at info@bluealmonds.co.uk or by post using the address given below:

Blue Almonds Ltd
166 Walton Street
London SW3 2JL

By placing an order via this website, you are making an offer to Blue Almonds to purchase the goods detailed in your order upon the terms described in your order.

Once you have placed an order, we will send you a confirmation that your order has been received but this is not a confirmation that your offer to purchase the goods has been accepted. Unless you cancel your order, acceptance of your order and completion of the contract between you and Blue Almonds will be completed when we email you to confirm the goods have been dispatched.

We reserve the right not to accept your order in the event, for example, that we are unable to obtain authorisation for payment, that shipping restrictions apply to a particular item, that the item ordered is out of stock or does not satisfy our quality control standards and is withdrawn.

Advance Payment

Blue Almonds offers products for sale that are in stock and available for dispatch from our distribution centre. Occasionally however, we may be waiting for shipments from our suppliers. Consequently, you may be given the possibility of making an Advance Payment for certain items, in which case you are able to make an Advance Purchase. This will ensure that you receive this item in priority once stock has been delivered to Blue Almonds.

Blue Almonds will only take Advance Purchase orders for stock that has been scheduled for delivery by a supplier. Your rights regarding Advance Purchase are the same as those for any other purchase at Blue Almonds. Alternatively, you may simply choose to register your email address for notification of arrival of the selected merchandise not held in stock.

Items received into stock may be pre-allocated to satisfy Advance Payment orders and customers making Advance Payments will receive items in priority to customers on the Waiting List or customers ordering through the Site for immediate delivery. Please be aware that we may be unable to deliver selected Advance Payment merchandise due to production problems or quality check issues identified when we receive an order into stock. In these circumstances we will notify you by email and refund the Advance Payment to your card within 14 days of being advised that merchandise has become unavailable.

If you have registered your email address for notification of the arrival of a specific product featured on our Site, we will attempt to notify you by email within 48 hours of the product becoming available on the Site.

Payment

Orders for bespoke items and furniture are only accepted and activated upon receipt by Blue Almonds of a 50% non-refundable deposit. Balance payment shall be due in full upon the goods being ready for delivery and must be paid in full before they are released. If payment is via Bank Transfer, Blue Almonds must receive cleared funds before goods are released.

We accept credit/debit card payments processed securely via SagePay. The payment process takes place in a secure environment where your details cannot be accessed by anyone except authorised Blue Almonds staff. We do not store credit card details, nor do we share customer details with any third parties.

Deliveries of Large Items – UK and Overseas

Delivery of large items will be charged individually. When placing the order online, delivery charges may show as zero. We will then contact you and advise you of the delivery charges based on the volumetric measurements of the goods in question, and you will be invoiced for this separately.

Blue Almonds is happy to quote for export packing, freight and insurance to any overseas destination but reserves the right, with prior agreement of the client, to charge any additional charges to the client’s credit card should the shipping charges subsequently exceed the original quotation. Export quotes are valid for a period of 30 days.

Delivery charges within the London area will include delivery and installation to a cleared room and rubbish removal. If the room is not ready for installation and needs to be cleared, Blue Almonds reserves the right to make an additional charge dependent on time taken or to refuse to deliver goods. All other UK and international shipping fees if applicable must be paid prior to dispatch of goods from our warehouse.

Storage

In the event a delivery is postponed at short notice by the client, they may be asked to make their own arrangements for storage. A charge will be made for unsuccessful deliveries.

Any larger items, such as furniture, already collected from the manufacturer but which the customer is not able to accept as originally scheduled can be stored for a customer at an additional charge.

Rejection or Non-Acceptance of Goods

The Customer shall return to Blue Almonds, at their own expense, any goods they wish to reject or refuse to accept. The Customer shall be liable for any loss of or damage to the goods taking place whilst in their possession or in the course of their return.

Nothing in this section affects your statutory rights under the Consumer Rights Act 2015 or the Consumer Contracts Regulations 2013.

Faulty Goods

Goods are faulty if they are received damaged or where a manufacturing fault occurs within six months of purchase. Items that are damaged as a result of normal wear and tear are not considered to be faulty.

If you would like to exchange a faulty item instead of obtaining a refund, we can only replace it for the same product in the same size, subject to availability. Where possible, we will offer to repair faulty items. If it cannot be repaired or the same product is not available, you are entitled to a full refund.

Making Returns

For all returns, except where the item is faulty, you will be required to arrange and pay for the return of the products to us. If you prefer, we can arrange to collect the products from you, but the cost of this will be charged to you and deducted from your refund. We will only refund return postage costs where the item returned is faulty.

When returning items, you are strongly recommended to obtain proof of posting. We cannot accept responsibility for parcels lost in transit.

Your Right to Cancel

If the goods are stock items and not bespoke or specially made to order, then you have the right to cancel your order under the Consumer Contracts Regulations 2013.

  • You must notify us in writing (email is sufficient) within 14 calendar days of receiving the goods.

  • You then have a further 14 calendar days to return the goods to us.

  • Items must be returned complete, in perfect condition, unused, unwashed and with the original packaging.

  • Refunds will include the price paid for the goods and our standard delivery cost (if paid). Supplementary delivery costs (e.g. next-day delivery, timed slots) are non-refundable.

  • Refunds will be issued within 14 days of receiving the returned goods.

The above right to cancel does not apply to:

  • Any goods made to your specification, personalised, or bespoke.

  • Specially ordered items not held in stock (including but not limited to rugs, Moses baskets, cribs, and furniture).

Sale items may be returned within 14 calendar days for exchange or store credit only, unless faulty.

Conformity of Goods

We take every care to ensure that the description and specification of our products are correct. However, specifications and descriptions of products on this website are not intended to be binding and are intended only to give a general description of the products.

Due to the hand-crafted nature of many of our products, size, colour and texture may vary slightly. Blue Almonds reserves the right to allow its artists artistic interpretation, and exact replicas cannot always be guaranteed.

Prices and Taxes

All prices are shown in pounds sterling and are inclusive of VAT at the current UK rate (if applicable), but exclude delivery charges unless otherwise stated.

If your order is being dispatched to a destination outside the UK, your order may be subject to import duties and taxes which are levied once a shipment reaches your country. These charges are your responsibility.

Disclaimer and Limitations of Liability

Blue Almonds does not seek to exclude or limit liability for death or personal injury arising from its negligence or that of its employees, agents or directors, or for fraudulent misrepresentation.

To the fullest extent permitted by law, Blue Almonds shall not be liable for any indirect or consequential loss or damage arising out of or in connection with the supply of products.

Nothing in these Terms and Conditions affects your statutory rights.

Law and Territory

These Terms and Conditions and all matters connected with any order you place are governed by English law. You agree to submit to the exclusive jurisdiction of the English courts.

Intellectual Property

All content on this website (including text, images, designs, logos and trademarks) is the property of Blue Almonds or its content providers. You may not copy, reproduce, distribute or create derivative works without our prior written consent, except for personal use.

General Data Protection Regulation (UK GDPR)

Under the UK GDPR, you have the right to access, rectify, erase, restrict or object to the processing of your personal data, and to request portability of your data.

We collect information from you to:

  • Process your order

  • Provide you with the best possible service

  • Contact you with offers and updates (if you have consented)

We will not disclose your information to third parties without your consent, except where required by law. For full details, please see our Privacy Policy