Delivery & Returns
Deliveries
Your delivery charge is calculated at the checkout based on the total weight of the items selected and your shipping destination.
Please refer to the delivery note on each product page for approximate lead times - which vary greatly by product. For in-stock items we aim to dispatch orders within 24hrs to arrive with UK customers next day
We also offer a free collection service from our London store. In case of goods which are not our regular stock items or for bespoke items we will notify you by email once they are with us and ready for collection. Please check on a relevant products page for the lead times.
Please note that working days do not include Bank Holidays and weekends. We use DPD for most of our deliveries and returns.
You will be required to sign for the parcel as proof of receipt. If you are not available, a card will be dropped through your door stating how to get your parcel.
DPD Next day delivery is based on Monday to Friday working days and not including Saturday. Orders (consisting of in-stock products) must be received by 1.00pm Monday-Thursday for next day delivery; otherwise, delivery will be the following working day.
Note: If your order is to be dispatched to a destination outside the UK, you will be responsible for any customs or import duties levied once the package reaches your destination country. We have no control over such charges and cannot predict them.
Orders consisting of multiple items some of which are in and out of stock/bespoke/per order, with longer lead times will be shipped once all items have been consolidated, unless you contact us to have the shipment split.
Split shipments for the UK will not incur a fee but consumers outside of the UK may do so, please contact us so we may advise.
Delivery Charges
United Kingdom
- DPD Next Day (0-1kg) £6
- DPD Next Day (1kg-10kg) £12
- DPD Saturday Delivery (0-10kg) £20
- DPD Sunday Delivery (0-10kg) £20
*Standard Heavy Parcel excludes all large furniture items. Due to their size and weight, we will contact you with a separate shipping quote based on your order and location. In the checkout you will be charged £0.01, and we will contact you about the full shipping cost.
Europe
- DPD Standard Parcel Zone 1 2-6 days (1kg-30kg) £20
- DPD Standard Parcel Zone 2 2-6 days (1kg-30kg) £25
*Standard Heavy Parcel excludes all large furniture items. Due to their size and weight, we will contact you with a separate shipping quote based on your order and location. In the checkout you will be charged £0.01 and we will contact you about the full shipping cost
Rest of World
- DPD volumetric pricing calculated at checkout
*Standard Heavy Parcel excludes all large furniture items. Due to their size and weight we will contact you with a separate shipping quote based on your order and location. In the checkout you will be charged £0.01 and we will contact you about the full shipping cost
Returns
If you are not entirely happy with goods purchased, you may return the products within 14 working days of receipt of the items. Under the UK Distance Selling regulations, you have the right to cancel your order for a full refund for any item purchased from Blue Almonds Ltd.
If you wish to return an item, please follow our returns procedure below. You must email to info@bluealmonds.co.uk to notify us that you want to return the item, quoting your name and order reference number. All items need to be returned to the below address:
Blue Almonds
164 Walton Street
Sw3 2JL London
UK
All items must be returned in new, unworn and unused condition within 14 working days counted from the email notification sent to us. We will not accept returns of non-faulty items that have been worn, used and/or damaged.
Items returned beyond 14 days cannot be refunded but may be exchanged at our discretion.
The items must be returned in their original boxes.
Note: Cribs and rugs are mainly not in-stock items and are ordered individually for you. They will be shipped directly from the manufacturer. You will need to contact Blue Almonds Ltd directly please to arrange returns on these items. Please contact info@bluealmonds.co.uk.
Unfortunately, we are unable to refund the return postage or any cost relating to the packaging and gift-wrapping selected at the time of the original order. There is no need for any payment for the return shipping at the point of arranging a collection.
To arrange a return please contact us by email and request a return label. The cost of returning the item will be charged back to the customer and deducted from your refund once we have received the goods. Until goods are received back by Blue Almonds Ltd and quality checked for any shipping damage that may have occurred, the goods remain the responsibility of the customer.
Should you wish to arrange posting the return by yourself please make sure that you keep a copy of the receipt, airway bill slip or email as proof of postage. The risk of investigation of lost or damaged goods rest on the client in such situation.
We will deduct the total cost of postage paid for the shipping together with any other related cost from your refund once we have received the goods back. Until goods are received back by Blue Almonds Ltd and quality checked for any shipping damage that may have occurred, the goods remain the responsibility of the customer. Please make sure that you keep a copy of the return airway bill slip or email as proof of postage when returning any items.
Once the item(s) has been approved for returning, we will credit the original purchaser's card for the sum paid minus total postage costs within 28 days from receiving goods.
Should you wish to exchange your goods – On your first exchange Blue Almonds Ltd. will cover the cost of postage to send the exchanged good to you. Subsequent exchanges will be charged at our standard delivery rate.
We will refund your postage in full on any faulty goods returned and will not charge postage for a subsequent replacement.
Personalised and bespoke products cannot be returned as they were especially made for you. We can only accept a return if there is a fault or a quality problem.
Sale items are not returnable and not refundable.
