Delivery & Returns

Deliveries

Your delivery charge is calculated at checkout based on the total weight of the items selected and your shipping destination.

Please refer to the delivery note on each product page for approximate lead times, as these vary by product. For in-stock items, we aim to dispatch orders within 24 hours, with eligible UK orders arriving the next working day.

We also offer a free collection service from our London store. For goods that are not regular stock items, or for bespoke or special order items, we will notify you by email once they are with us and ready for collection. Please check the relevant product page for lead times.

Working days do not include weekends or bank holidays. We use FedEx for most deliveries and returns.

You may be required to sign for your parcel as proof of receipt. If you are not available, the courier will usually leave a card or provide instructions explaining how to rearrange delivery or collect your parcel.

FedEx Next Day delivery is based on Monday to Friday working days and does not include Saturday delivery. Orders consisting entirely of in-stock products must be received by 1.00pm Monday to Thursday for next working day delivery. Orders placed after this time, or on Fridays, weekends or bank holidays, will be dispatched on the next available working day.

If your order is dispatched to a destination outside the UK, you may be responsible for any customs duties, import taxes or local charges applied once the package reaches your destination country. These charges are outside our control and cannot be predicted by Blue Almonds Ltd.

Orders containing multiple items with different lead times, including a mixture of in-stock, out-of-stock, bespoke or special order items, will usually be shipped once all items have been consolidated. If you would like your order to be split into separate shipments, please contact us.

Split shipments within the UK will not usually incur an additional fee. Split shipments outside the UK may incur an additional charge. Please contact us before requesting a split shipment so that we can advise you.

Delivery Charges

United Kingdom

FedEx Next Day parcel delivery, 0 to 15kg: £6

Standard parcel delivery excludes large furniture and heavy or oversized items. Due to their size and weight, some furniture items require a separate delivery quote based on your order and location. Where this applies, a placeholder delivery charge may appear at checkout, and we will contact you with the full delivery cost before dispatch. We will not take any additional delivery payment without your agreement.

Europe

Standard Parcel Zone 1, 2 to 6 working days, 1kg to 30kg: calculated at checkout depending on country
Standard Parcel Zone 2, 2 to 6 working days, 1kg to 30kg: calculated at checkout depending on country

Rest of World

Volumetric pricing calculated at checkout

Returns

Online and distance purchases

If you are not entirely happy with goods purchased online, by telephone or by other distance-selling methods, you may cancel your order within 14 calendar days of receiving your items.

Under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013, you have the right to cancel most online and distance purchases from Blue Almonds Ltd within the cancellation period without giving a reason.

The cancellation period ends 14 calendar days after the day on which you, or someone nominated by you, receives the goods.

To exercise your right to cancel, please email info@bluealmonds.co.uk, quoting your name and order reference number.

You must then return the goods within 14 calendar days of notifying us that you wish to cancel.

All returns should be sent to:

Blue Almonds
166 Walton Street
London
SW3 2JL
United Kingdom

Condition of returned goods

All returned items must be returned unused, unworn, unwashed, undamaged and in resaleable condition.

Items should be returned with their original packaging, boxes, labels and accessories wherever possible. Missing, damaged or discarded packaging may affect the resale value of the goods and may be reflected in any deduction from your refund.

You are entitled to inspect goods in the same way that you would reasonably be able to inspect them in a shop. However, we may make a deduction from your refund for any loss in value caused by handling beyond what is necessary to establish the nature, characteristics and functioning of the goods.

For flat-packed, self-assembly or furniture items, please do not assemble the item if you intend to return it. Fully or partly assembled furniture may no longer be in new, unused and resaleable condition. If an assembled item is returned, we may make a deduction from your refund to reflect any loss in value, including where the item can no longer be sold as new.

We cannot accept returns of non-faulty items that have been used, worn, washed, damaged or handled in a way that makes them unsuitable for resale, except where your statutory cancellation rights apply. Where those rights apply, any refund may still be subject to an appropriate deduction for loss in value.

Items returned outside the 14 calendar day cancellation period are not eligible for a refund unless they are faulty, incorrect or not as described. We may offer an exchange or store credit at our discretion.

Special order items, furniture, cribs and rugs

Some items, including Moses baskets, cribs, furniture and rugs, are ordered from our suppliers specifically for you and may be delivered directly from the manufacturer.

These items remain covered by your statutory consumer rights unless they are personalised, bespoke, made to measure or made to your individual specification.

Returns for special order items, furniture, cribs and rugs may need to be arranged individually. Please contact info@bluealmonds.co.uk and we will be happy to assist you.

Personalised, bespoke and made-to-measure items

Personalised, bespoke, made-to-measure or custom-made products cannot be cancelled or returned unless they are faulty, incorrect or not as described.

This does not affect your statutory rights.

Return shipping

Unless the item is faulty, incorrect or not as described, customers are responsible for arranging and paying for return shipping.

To arrange a return, please contact us by email. If we arrange a return label or collection for a non-faulty item, the cost of the return will be deducted from your refund once the goods have been received or once you have provided evidence that they have been sent back.

If you arrange the return yourself, we recommend using a tracked and insured delivery service. Please keep your proof of postage, airway bill or tracking receipt. You are responsible for ensuring the goods are adequately packaged for return.

We are unable to refund return postage for non-faulty items. Gift wrapping, packaging upgrades, personalisation charges and enhanced delivery options, such as express or timed delivery services, are non-refundable unless the item is faulty, incorrect or not as described.

Refunds

Once your return has been received, or you have provided evidence that the goods have been sent back, we will issue any refund due within 14 calendar days using the original payment method.

For valid cancellations of online or distance purchases, your refund will include the price paid for the returned item and the cost of standard outbound delivery, where applicable.

Enhanced delivery options, return shipping charges, gift wrapping, packaging upgrades and personalisation charges are non-refundable unless the item is faulty, incorrect or not as described.

We may reduce your refund to reflect any loss in value caused by handling beyond what is necessary to inspect the goods, including where items have been used, damaged, assembled, washed, worn, altered or returned without suitable packaging.

Exchanges

If you wish to exchange an item, please contact us at info@bluealmonds.co.uk so that we can assist you.

Postage costs for exchanges are the responsibility of the customer unless otherwise agreed or unless the item is faulty, incorrect or not as described.

Faulty, damaged or incorrect items

If an item is faulty, damaged, incorrect or not as described, please contact us as soon as possible by emailing info@bluealmonds.co.uk.

Please include your order number, a description of the issue and photographs where relevant, so that we can assess the matter promptly.

Where goods are faulty, incorrect or not as described, we will provide an appropriate remedy in accordance with the Consumer Rights Act 2015. This may include repair, replacement or refund depending on the circumstances.

We will refund reasonable return postage for faulty, damaged, incorrect or misdescribed goods where a return is required.

Sale items

Sale items are subject to the same statutory consumer rights as full-price items.

For online and distance purchases, sale items may be returned within the statutory cancellation period unless an exclusion applies, such as personalised, bespoke or made-to-measure items.

For in-store purchases, sale items are not eligible for change-of-mind refunds unless agreed at our discretion. This does not affect your statutory rights if an item is faulty, incorrect or not as described.

In-store purchases

Items purchased in store do not have a statutory right to cancellation for change of mind.

Refunds or exchanges for non-faulty in-store purchases are offered at our discretion unless the goods are faulty, incorrect or not as described.

Your statutory rights

Nothing in this policy affects your statutory rights.

Currency